Quality, returns &remedies.

What can be treated as a quality issue

Examples include the wrong product, size, colour or artwork compared with the approved proof; branding positioned or coloured outside the applicable production standards; a garment manufacturing fault present on delivery; or a print/embroidery failure during reasonable use.

Normal textile and branding-method variations within accepted production tolerances are not automatically defects.

Report a quality issue within 7 days

Quality issues must be notified to Blast Ink in writing within 7 days of receiving the goods. Include the order number, clear photographs and a brief description of the issue so it can be assessed before a remedy is decided.

Courier damage within 24 hours

For visible courier damage, note the issue with the driver where possible, photograph the parcel and contact Blast Ink within 24 hours of delivery.

How remedies are handled

Where a confirmed issue can be corrected, repair or remake is the preferred remedy for unusable or defective goods. If the goods remain commercially usable and are kept, a credit or partial refund may be appropriate. A full refund is considered only where the problem is unrecoverable after the affected goods are received and inspected and are outside normal industry standards.

Change of mind

Change-of-mind returns are not available once production has started because the goods are being produced to the approved custom specification.

Liability

Blast Ink’s liability for an affected order is limited to the invoiced value of the affected goods, with consequential and indirect losses excluded to the extent permitted by law.

How to raise an issue

Email info@blastink.com.au with the order number, clear photographs and a brief description of the issue. Blast Ink aims to respond within 2 business days. If a return is required for assessment, a prepaid return label will be provided.